Author: Paulina Kotowska
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AI Does Not Create Value: your system of work does
Twenty-five years of data say technology rarely delivers at the scale of the effort. AI is no exception. Paulina Kotowska on why value is a decision to make before implementation, not a result to hope for.
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Not a people problem, a process problem
A support team was blamed for underperforming. Mapping the actual flow of work revealed something else: a process set up to fail, and people paying the price for it.
