Category: Field Stories
How we put experience, skills and methods into practice: our own work and client engagements, and the outcomes or learnings that came of it.
-
Flow and Risk: a structural issue in disguise
Everyone said a small software team needed more discipline. The real problem was an operating model that concentrated all the project risk at the end, on the people least able to carry it.
-
Not a people problem, a process problem
A support team was blamed for underperforming. Mapping the actual flow of work revealed something else: a process set up to fail, and people paying the price for it.
-
Ambitions to Assumptions: Getting the politics wrong
A consultancy imposed the right framework on an organisation that wasn’t ready for it. I got the redesign right, then learned the harder lesson: moving in the same direction isn’t the same as bringing people with you.
