Articles
Our practitioners’ thinking on the system of work
Discover some of the thinking behind our mission to help organisations grow, scale and adapt by improving their system of work: the ideas and frameworks we use, first-hand accounts from our own practice, and points of view on the questions leaders are wrestling with.
-
Ambitions to Assumptions: Getting the politics wrong
A consultancy imposed the right framework on an organisation that wasn’t ready for it. I got the redesign right, then learned the harder lesson: moving in the same direction isn’t the same as bringing people with you.
-
Outcome Thinking: telling activity from impact
Most organisations can describe what they delivered last quarter, but not what changed as a result. Outcome Thinking closes that gap, separating activity from the difference it was meant to make.
-
The Four Lenses: reading your system of work
Capable organisations often misread their own problems, treating symptoms as causes. The Four Lenses, Value, Flow, Quality, and Experience, give leaders a practical way to see what is really happening, and where to start.
